Mor Furniture, part II (5/6/2008 3:41 pm)
Filed under: Personal
Our couch wasn't working quite right, and despite expecting any furniture with moving parts to break sooner or later, you don't expect them to break after two months. I figured I call Mor to see how they'd try to get out of the warranty. After some run around with some confused phone reps ("We'll deliver your new furniture tomorrow", "What new furniture, I want someone to come out and fix our couch", "Oh, then I'll have the repair department call you back to schedule a time"), we finally got someone out that actually seemed to know what the problem was.
Of course, it turns out the part to fix the couch will take twelve weeks to arrive (In this day and age, how is it possible for any part to take twelve weeks to arrive?). Amazingly enough, instead of making us wait, they offered to just swap the couch out for a new one.
Well, today they finally delivered the new one. Despite the amazingly bad delivery experience, involving two lovely gentlemen that literally didn't bother speaking as they delivered the couch, only grunting, we now have a new couch that works.
We had a customer service experience that didn't suck. I'm amazed.