The Ballad of Incompetence (or, don't ever use art.com)

I'm flabbergasted. Honestly. I have never had an online shopping experience as unbelievably frustrating as the one I just experienced with Art.com over the past couple of months. I'm telling you right now, don't use them. Let's start from the beginning: Mid-December, I ordered a poster for Scott for Christmas. It's a picture of a famous train crash (Gare Montparnasse 1895). They have a few versions of this poster on their site, and I picked the one I wanted to get and bought it. It arrived in time for Christmas (yay!), but turned out, the poster has some cartoon cat & mice characters imposed into the picture that I most definitely didn't want (boo!). You couldn't tell the cartoon characters were added to the poster on the website because the thumbnail image they had doesn't show it clearly, and the description didn't mention anything of the sort. So, okay, my bad. I ordered the wrong print. No problem, I filled out the return receipt, and specified which image I would like them to send back, including the item #. It's basically the same image, just without the cartoon characters in it. So I sent it back to Art.com at my cost. Several weeks go by. Christmas passes. New Years passes. And after a few exchanged emails, I finally get the replacement poster. Very excited, we open up the tube, and IT'S THE SAME POSTER I SENT BACK!. Okay, so now I'm mad. I clearly specified on the return receipt the correct poster for them to send me, and they still sent the original wrong one again. So, I email them yet again and tell them what happened. That I am angry, that I expect them to send me the correct poster immediately at no additional cost to me, and that I want this resolved ASAP. I made it VERY clear which poster they sent, that it was wrong, and which one they needed to send me. A retarded monkey with Alzheimer's could have got it right. I was that clear. So, couple more weeks go by, and the 3rd poster arrives today. Finally!. The situation has been resolved!. No way they could possibly have screwed up again. Right? Well, (yeah, you see this comin'..), we once again got the wrong poster. The one with the cartoon characters in it. For the 3rd time! So, now I have to do something I've never done before, and don't want to have to do, but Art.com has given me no choice. I'm going to contact the BBB and tell them how incompetent the people at Art.com are. So, because of their ineptness, I'm out the poster I wanted, the cost of it, plus, Scott doesn't get his Christmas gift. :-(